Payments & Billing Information

We understand that funding your treatment can feel overwhelming, which is why we’re here to help guide you through the billing process, explain your options, and ensure you have the information you need, whether you’re covered by medical aid or paying privately.

Our dedicated team is always working to enhance your care, and with our 24-hour service, you’ll never face your cancer journey alone.

Informed Consent

We’re committed to providing high-quality treatment at rates that are as accessible as possible.

For full details about costs and payment options, please refer to our Informed Consent Form.

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Consultation Billing

Your initial consultation is billed directly to you. Most medical aids will reimburse you once you submit the invoice yourself.

Please note that Curo Oncology Inc. charges above the standard medical aid rates for consultations. This means you’ll need to settle the account personally and then claim the reimbursement from your medical aid. We recommend confirming your cover in advance to avoid any surprises.

Private Patient Payments

Payments can be made via EFT, card, or cash at our facility.
Please refer to your invoice for banking details.

When making an EFT payment, kindly use your name, surname, and account number as the reference to ensure your payment is correctly allocated.

Medical Aid Claims

Advocacy Tips

Before starting treatment, take time to review your medical aid or insurance policy carefully so you understand what’s covered. Keep detailed records of all your medical costs and claims.

Be sure to send your insurer any required documents—this may include receipts for consultations, prescriptions, or lab work. Always keep a copy for your records.

If a claim is denied for something you believe should be covered, don’t hesitate to ask why. Speak to your doctor or nurse—they can help guide you on possible next steps, including how to appeal the decision.

See the section below for guidance about what to ask your medical provider.

We deal directly with most Medical Aids for your convenience.

While we charge rates accepted by most medical aids, some treatment options may not be covered.

It’s essential that you confirm with your medical aid what they will pay before starting treatment.

You are responsible for obtaining authorisation and sending it to us ahead of time.

Information provided on the site may change without prior notice.

Account Responsibility

After your first consultation, all accounts are submitted electronically to your medical aid, who reimburses us based on your pre-approved authorisation.

Our Accounts Department can assist where possible, but ultimately, the responsibility lies with the person managing the account to follow up with the medical aid. Any amount not covered remains your responsibility.

Please feel free to speak with our admin staff after your oncology consultation—they’re here to guide you through the process.

Questions to ask your Health Insurance Provider:

  • What will my medical aid plan pay for?
  • What do I have to pay for?
  • Can I see any doctor I want or do I need to choose from a list of preferred providers?
  • Do I need a written referral to see a specialist?
  • Is there a co-payment each time I have an appointment?
  • Is there a payment gap (a certain amount I need to pay) before my medical aid pays?
  • Where should I get my prescription drugs?
  • Does my insurance pay for all my tests and treatments, whether I am an inpatient or an outpatient?

Chemotherapy & Radiotherapy Billing

Chemotherapy billing depends on your medical aid’s structure. In all cases, we provide a clear, itemised invoice, but how it’s submitted and reimbursed may differ:

  • Direct Medical Aid Reimbursement: Some medical aids reimburse us directly. In these cases, we submit a single invoice that includes the facility fee, professional fee, chemotherapy drugs, supportive medication, and consumables.

  • Split Reimbursement Models: Other medical aids reimburse the wholesale pharmacy for the chemotherapy drugs and consumables. The pharmacy (usually Medipost) invoices the medical aid directly, while we submit a separate invoice for the facility and professional fees. Slight variations to this process may apply, depending on the insurer.

If you are not on medical aid, we can still order medication from Medipost on your behalf. Medipost will invoice you directly and requires full payment at least two days before your treatment. We also require advance payment of the chemotherapy administration and facility fee within the same timeframe. Please note that no discounts apply.

This process is repeated for every dose of chemotherapy, including in cases where your medical aid does not cover certain costs or requires you to co-pay.

Important:

Patients are financially responsible for treatment costs incurred without pre-authorisation or when authorisation is later declined by the medical aid.

Some medications require special approval from the Medicines Control Council (MCC) under a “named patient” application. This process may delay drug delivery and is outside of our control. A R300 fee per application is charged to cover this administrative cost.

Radiotherapy billing is based on your medical aid’s structure and may be issued as either one combined account or two separate invoices.

There are two components to radiotherapy billing:

  1. Professional Fee – This covers the oncologist’s role in prescribing and supervising your treatment.

  2. Treatment Fee – This includes the planning and delivery of radiotherapy by the clinical staff.

Depending on your medical aid’s approval body—SAOC or ICON—you will receive two invoices:

  • One from Curo Oncology, and

  • One from the Radiation Department at Life Eugene Marais Hospital.

Billing may also vary slightly based on the treatment centre (e.g., The Oncology Centre).

If you’re a private radiotherapy patient, charges are billed at medical aid rates and are payable weekly upon invoice presentation. A 10% discount applies to the doctor’s professional fee if payment is made in full before treatment begins.

Please note:
If you complete the preparation phase but choose not to proceed with treatment, you will still be liable for the preparation costs.

We are here to assist you in your battle against cancer.